J&R Foodservice Ltd Privacy Policy  

J & R Food Service Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with this privacy statement.

By using our website, you consent to us using the personal information you provide as set out in this Privacy Policy.

What we collect
For the purpose of trading with J & R Food Service Ltd and using our services, we may collect the following information:
  •  Name
  •  Company name
  •  Job Title
  •  Contact information including: postal address, email address, telephone/mobile number
  •  Demographic information such as postcode, preferences and interests
  •  Other information relevant to specific customer requirements and order processing.
What we do with this information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  •  Internal record keeping.
  •  We may use the information to improve our website, products and services.
  •  We may use the information to customise the website according to your interests.
  •  We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  •  We may use your postal address to send monthly promotional flyers and brochures.
  •  From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail.

How you’re protected
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, your order is processed using secure server software and we follow electronic and managerial procedures to safeguard your information.

Third Parties
We will only disclose your information to third party contractors in order to process your order and complete a successful delivery; however it will not be disclosed to any organisation outside of the J & R Food Service Ltd apart from the following circumstance;

  •  Where we are required to do so by the Courts or to comply with other legal, statutory and/or regulatory obligations
  •  To prevent and/or detect crime;
  •  To successfully direct mail or email information about products and services J & R Food Service Ltd can offer
  •  Where manufacturers and brands you are buying from have specific product information or support material.
  •  For credit reference purposes.
We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing or other purposes without your express consent.
J & R Food Service Ltd may however provide aggregate statistics about our customers, sales traffic patterns and related site information, but these statistics will include no personally identifying information.

Access to your information and correction
We want to make sure that your information is accurate and up-to-date and will delete or amend any information that you believe to be inaccurate. Amendments to your account can be made by contacting our customer service department or your area sales manager either via email or telephone.

How do you remove your name from our mailing lists?
You can contact us to request your account to be closed at any time. If you don’t want to close the account but want to be removed from email and postal mailing lists then you can simply click unsubscribe from the emails from J & R Food Service Ltd or contact us to be removed.

How can you obtain information held about you?
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information please contact our customer service department.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at accounts@jrf.lls.com
Last Modified March 2020
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